I arrived at about 905am at the ATC, and checked with the parking attendant. Otherwise you could be paying $4 a hour! Parking on the nearby residential streets restricted to 2 hours maximum until 6pm. I would think that all the stores in the ATC would validate, but apparently it may vary according to who's on duty as the parking attendant. Always check with the parking attendant before parking, as to which stores can validate for free parking, and when is the latest you can return. However the free parking is only for three hours plus any fraction there of, with a parking receipt validated by one of selected stores in the ATC. It is located across the street from the National Marine Sanctuary and one short block from the Monterey Bay Aquarium, making it an irresistable stopover for breakfast or lunch during one's visit to the Aquarium. Aside from three restaurants, there is nothing notable about this mall, except its location, and historic background. The golf itself was fun.Īmerican Tin Cannery is an indoor shopping mall in Pacific Grove, located on Ocean Ave. That's why I am giving it a rating of "average" due to the poor customer service. All of them have had training in providing outstanding customer service so, honestly, being out in the general public as a customer is often trying and disappointing. I've worked in education for 25 years, I've worked in retail, and I've worked as a front desk agent at hotels. It's a shame that employers don't teach their employees to have good skills. It's so common and very sad that people who are working in customer service don't actually have a clue what customer service is. Very few employees I have come across actually have good customer service skills. It was very unprofessional of her to act like that rather than apologizing for the machine not working. 50 cents", but she definitely gave him some attitude. 50 cents in and it didn't work, and she thought we were trying to swaggle her out of. My son told the attendant that we had put. 50 cents for a game but the machine didn't work. We put in lots of quarters for several games and were having a nice time. In the "lobby" they have some arcade games and an air hockey table. It's pretty cute the way they have all the rooms decorated with ocean animals and the golf course does get more challenging. They never said anything such as "Thank you" or "Have a nice day", etc. So that was ridiculously complicated and poorly handled, I thought. She came and got me and said "He voided out your credit card and I have to recharge it". They voided out my credit card and said nothing else to me so I walked away. I said "She just handed it to me: I didn't ask for it. Then another employee came by and said "We can't give cash back". I paid for all of us to get in and then realized I really wanted to just observe and not play. My grandkids were here for 4th of July and after the parade in Monterey, tide pooling along the rocky shore in PG, and driving by Asilomar Beach we decided to take the kids to play black light miniature golf in the American Tin Cannery at Oceans 18.
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